FAQs

At Cavendish Wear, we want your shopping experience to be simple and convenient. Below are answers to some frequently asked questions about our products, orders, payments, shipping, returns, and customer support.

Q1: When can I expect my order to arrive?

A: Orders are processed within 2–3 business days, followed by 3–4 business days for shipping / in transit time . The total estimated delivery time is 5–7 business days.

Q2: Do you deliver outside the United Kingdom?

A: No. Cavendish Wear currently offers shipping within the United Kingdom only. International delivery is not available.

Q3: What is your return and exchange policy?

A: We accept eligible returns and exchanges within 30 days of delivery. Items must be unworn, unused, and returned in their original condition with tags and packaging.

Q4: What time is the daily order cut-off?

A: Our order cut-off is 5:00 PM (GMT+00:00), Monday to Friday. Orders placed after this time are processed from the next business day.

Q5: How can I select the correct clothing size?

A: Check the size guide, product descriptions, and measurements on each product page. Our support team can also help with sizing questions.

Q6: Why is a valid email address required?

A: Your email address allows us to send order confirmations, shipping updates, tracking information, and important notifications about your purchase.

Q7: What should I do if my payment is declined?

A: Check your payment details, available funds, and bank restrictions. You can also try another accepted payment method or contact your bank.

Q8: Can I make changes to an existing order?

A: Order changes may be possible before dispatch. Please contact our support team as soon as possible so we can check your order status.

Q9: Can I purchase without registering an account?

A: Yes. You can place an order using guest checkout without creating a customer account.

Q10: Where can I check my delivery status?

A: Once dispatched, your tracking details will be emailed to you. You can also use our Track Your Order page, where available, with your order information.

Q11: What if my order confirmation email is missing?

A: Check your spam, junk, or promotions folder. If you still cannot find it, contact our customer service team for assistance.

Q12: Which payment options are available?

A: We accept American Express, Diners Club, Discover, Maestro, Mastercard, UnionPay, Visa, Shop Pay, Apple Pay, and Google Pay. Availability may vary by device or payment provider.

Q13: Where do I enter a promotional code?

A: Enter your discount code in the designated field at checkout. Eligible discounts will be applied before you complete your payment.

Q14: Is your clothing suitable for regular use?

A: Our men's and women's clothing collections offer styles for everyday wear and different occasions. Check individual product descriptions for fabric and care details.

Q15: Do I have to pay for return shipping?

A: No. Cavendish Wear provides a free prepaid shipping label for approved eligible returns.

Q16: Will I be notified about my refund or exchange?

A: Yes. We provide email updates about your return status. Approved refunds are usually initiated within 24 hours and may take up to 7 business days to appear in your account.

Q17: Is it possible to update my delivery address?

A: Address changes may be possible before your order is dispatched. Contact our support team immediately with your order number and updated details.

Q18: What happens if I am unavailable for delivery?

A: Royal Mail or Evri may attempt redelivery or hold your parcel at a nearby collection point or depot. Follow the courier's instructions for collection or redelivery.