Order Cancellation Policy

At Cavendish Wear, we recognise that customers may occasionally need to cancel an order after completing their purchase. We aim to handle cancellation requests efficiently while ensuring a clear and transparent experience.

This policy outlines the cancellation period, conditions for approval, refund timelines, and the procedure for requesting an order cancellation.

1. Order Cancellation Window

Customers can request an order cancellation within 48 hours of receiving their order confirmation email, provided the order has not already been dispatched.

We encourage customers to contact our support team promptly after placing an order to increase the chances of cancelling it before shipment.

This 48-hour period applies to cancellations before dispatch and does not limit your statutory cancellation rights under UK consumer law.

2. Cancellation After Dispatch

Once an order has been shipped, we may be unable to stop or cancel the delivery.

If your parcel is already in transit, you can request a return after receiving it in accordance with our Return & Refund Policy.

3. Refunds for Approved Cancellations

When an order cancellation is approved before dispatch:

The full purchase amount will be refunded to the original payment method.
Refunds are normally initiated within 24 hours of cancellation approval.
Funds typically appear in your account within 7 business days, depending on your bank or payment provider.

Cavendish Wear does not charge cancellation or restocking fees for approved cancellations.

4. Steps to Cancel Your Order

To request cancellation, please contact our customer service team at info@cavendishwear.com and provide:

Your order number
The email address associated with your purchase

Our team will check your order status and confirm whether cancellation before dispatch is still possible.

If approved, you will receive confirmation of the cancellation and refund details by email.

5. Conditions for Cancellation Approval

A cancellation before dispatch can generally be approved when:

The request is received within 48 hours of the order confirmation email.
The parcel has not been handed over to the shipping carrier.

Orders that have already been dispatched cannot normally be stopped before delivery. Customers may instead follow our Return & Refund Policy after receiving their items.

These conditions do not restrict any cancellation or refund rights provided by applicable UK consumer legislation.

6. Cancellations Initiated by Cavendish Wear

Cavendish Wear may occasionally need to cancel an order before shipment for reasons including:

Items becoming unavailable or out of stock
Incorrect product information or pricing errors
Unsuccessful payment authorisation or verification
Transactions identified as potentially fraudulent
Missing or inaccurate delivery or customer information

If we cancel your order, we will inform you by email and arrange a full refund to your original payment method.

Refunds are generally initiated within 24 hours of cancellation confirmation and usually reach your account within 7 business days, subject to your payment provider.

7. Updates to Our Cancellation Terms

Cavendish Wear may revise this policy when necessary to reflect operational adjustments, legal requirements, or improvements to customer service.

Any updated terms will be published on this page and will apply from the date of publication, without affecting rights already acquired under applicable law.