Terms of service

Terms of Service

Welcome to Cavendish Wear. These Terms of Service explain the rules and conditions for using our website and purchasing products from our online store.

By visiting our website or placing an order, you agree to these Terms and our related store policies.

1. About Our Store

Cavendish Wear is an online clothing store offering fashion and everyday clothing for men and women.

Our services include:

Online product browsing and shopping.
Secure payment processing.
Order processing and delivery.
Customer support.
Returns, refunds, and exchanges.

2. Website Usage

By using our website, you agree that:

You will use our website for lawful purposes.
All information you provide will be accurate.
You will not misuse or damage our website.
You will not attempt unauthorized access to our systems.
You will respect applicable laws and regulations.

3. Products and Availability

We aim to display accurate product descriptions, photographs, sizes, colours, and other details.

Actual product colours and appearance may vary slightly due to lighting and screen settings.

All products are subject to availability. We reserve the right to discontinue products or limit quantities when necessary.

4. Pricing and Promotions

All prices on Cavendish Wear are displayed in British Pounds Sterling (GBP £).

Prices, discounts, and promotional offers may change without prior notice.

Any applicable charges will be displayed at checkout before payment.

If an obvious pricing error affects an order, we will contact the customer and offer an appropriate resolution, including cancellation and a full refund where applicable.

5. Orders and Order Confirmation

After placing an order, customers will receive an order confirmation email.

An order confirmation acknowledges receipt of the order but does not necessarily mean final acceptance.

We reserve the right to cancel or refuse orders due to:

Payment authorization failure.
Product unavailability.
Incorrect pricing or product information.
Incomplete customer information.
Suspected fraudulent transactions.

If payment has already been received for a cancelled order, an applicable refund will be issued.

6. Payment Methods

We accept supported debit and credit cards, including:

American Express
Diners Club
Discover
Maestro
Mastercard
UnionPay
Visa

We also support digital payment options such as:

Shop Pay
Apple Pay
Google Pay

Payment options may vary depending on device and payment provider availability.

All payments are processed through supported secure payment services. We do not intentionally store complete payment card details on our website systems.

7. Order Cancellation

Customers may request cancellation within 48 hours of receiving their order confirmation, provided the order has not been dispatched.

To request cancellation, contact us at info@cavendishwear.com with your order number.

Once an order has been dispatched, cancellation may no longer be possible. Customers can request a return after receiving their order.

Please refer to our Order Cancellation Policy for further details.

8. Shipping and Delivery

Cavendish Wear currently delivers within the United Kingdom only.

Our standard delivery arrangements are:

Order processing: 2–3 business days.
Shipping in transit: 3–4 business days.
Estimated total delivery: 5–7 business days.
Daily order cut-off: 5:00 PM UK time.
Shipping charges: Free standard UK shipping.

Our delivery partners may include Royal Mail and Evri.

Delivery estimates may be affected by weather, courier delays, public holidays, and other unexpected circumstances.

Please review our Shipping Policy for complete information.

9. Returns and Refunds

We offer a 30-day return arrangement for eligible purchases.

Returned products should generally be:

Unworn and unused.
In their original condition.
Returned with original tags and packaging.
Free from damage caused after delivery.

We provide free prepaid return labels for approved eligible returns.

Our usual refund arrangements are:

Return inspection: Within 1 business day.
Refund initiation: Normally within 24 hours of approval.
Bank processing: Typically up to 7 business days.

These timeframes are estimates and do not override statutory refund deadlines.

Nothing in our return conditions limits your legal rights regarding faulty, damaged, or incorrectly described products, or your statutory online cancellation rights.

Please read our Return & Refund Policy for complete details.

10. Customer Information

Customers must provide accurate information when placing an order, including:

Full name.
Billing information.
Delivery address.
Email address.
Contact number.
Payment information.

Incorrect information may cause delays or problems with order processing and delivery.

11. Delivery Problems

If an order is delayed, missing, damaged, or incorrectly delivered, customers should contact our support team.

We will review the issue and work towards an appropriate resolution.

Customers may be asked to provide order details and photographs where necessary.

12. Third-Party Services

Our website uses third-party services to support store operations, including:

Shopify store management.
Payment processing services.
Shipping and tracking providers.
Website analytics and security tools.

These services may operate under their own terms and privacy policies.

13. Privacy and Cookies

Customer information is handled according to our Privacy Policy.

Our website may also use cookies and similar technologies to support shopping functionality, website performance, and customer preferences.

Please review our Privacy Policy and Cookies Policy for further information.

14. Intellectual Property

Website content, including logos, photographs, product descriptions, graphics, designs, and branding materials, belongs to Cavendish Wear or the relevant rights holders.

Customers and visitors may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

15. Prohibited Activities

Customers must not use our website for:

Fraudulent purchases or transactions.
Unauthorized access or hacking.
Spamming or abusive activities.
Uploading malicious software.
Violating intellectual property rights.
Any unlawful activity.

We reserve the right to restrict access where these activities are identified.

16. Website Availability

We aim to keep our website operating smoothly and securely.

However, temporary interruptions may occur due to maintenance, technical problems, or third-party service disruptions.

We reserve the right to update or modify website features when necessary.

17. Limitation of Liability

Cavendish Wear is not responsible for losses arising from circumstances beyond our reasonable control, to the extent permitted by law.

Nothing in these Terms excludes or limits liability for fraud, negligence resulting in death or personal injury, or any other liability that cannot legally be excluded.

Nothing in these Terms affects customers' statutory rights under applicable UK consumer protection laws.

18. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services, or legal requirements.

Updated versions will be published on this page.

Customers are encouraged to review this page periodically.

19. Governing Law

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection laws applicable to customers elsewhere in the United Kingdom.

Any disputes will be handled according to applicable laws and regulations.