Payment Policy

At Cavendish Wear, we aim to make every purchase simple, secure, and transparent. Our website uses Shopify trusted payment technology to provide customers with a reliable checkout experience.

This policy explains our accepted payment methods, transaction security, payment confirmations, and how we handle payment related concerns.

1. Accepted Payment Methods

Cavendish Wear offers secure online payments through Shopify supported payment services.

We accept the following major debit and credit cards:

American Express
Diners Club
Discover
Maestro
Mastercard
UnionPay
Visa

All card transactions are securely encrypted and processed through authorised payment providers. Cavendish Wear does not retain customers' complete payment card information.

2. Digital Wallet Options

Customers can also enjoy a quicker checkout experience using supported digital wallets, including:

Shop Pay
Apple Pay
Google Pay

Available payment options may differ based on your device, browser, location, or payment provider.

3. Payment Currency

All product prices and checkout amounts on Cavendish Wear are displayed in British Pounds Sterling (GBP £), unless indicated otherwise.

Customers are responsible for any applicable currency conversion fees charged by their bank or payment provider.

4. Secure Transactions

We take payment security seriously and use encrypted payment processing systems to help protect customers' financial information.

Sensitive details, including full card numbers and CVV security codes, are not stored by Cavendish Wear.

Payments are handled through trusted payment providers using appropriate security measures.

5. Order & Payment Confirmation

After a successful payment, customers will receive an order confirmation email containing their purchase details.

Once payment is confirmed, the order will move into our processing stage. A separate payment receipt may also be issued by the selected payment provider.

If your confirmation email does not arrive, please check your spam or junk folder before contacting us.

6. Unsuccessful Payments

If your payment cannot be completed, please:

Double-check your card and billing information.
Confirm that sufficient funds are available.
Check with your bank for any transaction restrictions.
Attempt payment using another accepted method.

If the issue remains unresolved, our customer service team can provide further guidance.

7. Duplicate Payments & Pending Charges

Banks and payment providers may occasionally place temporary authorisation holds on accounts during payment verification.

These pending amounts are typically released automatically within a few business days, depending on the bank's procedures.

If you notice an unexpected or duplicate charge, contact Cavendish Wear with your order information. We will review the transaction and assist with an appropriate refund if a duplicate payment is verified.

8. Checkout Problems & Technical Errors

Temporary technical difficulties can sometimes interrupt the checkout process.

Common issues include:

Payment processing errors
Checkout pages failing to load
Transactions being declined unexpectedly

If this happens, refresh the checkout page or try again after a short period. Before submitting another payment, check whether your previous order was completed.

For continuing problems, contact our support team for assistance.

9. Fraud Protection & Verification

To maintain a safe shopping environment, Cavendish Wear may review transactions that appear unusual or potentially unauthorised.

Where necessary, we may:

Request additional information to verify a payment.
Decline or cancel transactions flagged as high risk.
Cancel orders associated with suspected fraudulent activity.

These precautions help protect our customers and prevent unauthorised purchases.

10. Pricing Transparency & Additional Fees

Cavendish Wear is committed to straightforward pricing. All applicable order charges will be displayed at checkout before customers confirm their purchases.

We do not impose undisclosed payment processing fees.

Your financial institution may independently apply charges such as: