At Cavendish Wear, we want our customers to enjoy a comfortable and worry free shopping experience. We understand that sometimes a purchase may not meet your expectations, which is why we aim to make our returns, refunds, and exchanges as simple and transparent as possible.
We offer a 30-day return policy on eligible purchases, allowing customers to request a return within 30 days of receiving their order.
This policy explains the conditions for returns and exchanges, applicable shipping costs, refund processing times, and the steps required to submit a request.
1. Return, Refund & Exchange Eligibility
Customers may request a return, refund, or exchange when the following requirements are satisfied:
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The request is made within 30 days of the delivery date.
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The item remains unworn, unused, and in its original condition.
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All original tags, labels, packaging, and included accessories are returned with the product.
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The product has not been washed, altered, damaged, or misused after delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photographs of the issue.
We recommend contacting our customer support team before sending anything back. Returns shipped without prior approval may take longer to process.
2. Non-Returnable Items & Return Restrictions
Returns or exchanges may not be accepted under the following conditions:
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Products showing signs of wear, washing, alterations, or damage caused after delivery.
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Return requests submitted after the 30-day return period.
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Items clearly identified as Final Sale or Non-Returnable at the time of purchase, except where required by law.
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Products returned without their original tags, packaging, or included accessories.
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Items damaged during return shipping because of inadequate packaging.
Every returned item is carefully inspected before a refund or exchange decision is made.
These restrictions do not affect your statutory consumer rights, including your rights concerning faulty, misdescribed, or otherwise non-conforming goods.
3. Return Shipping Charges
Cavendish Wear provides a free prepaid return shipping label for approved eligible returns.
Once your return request has been reviewed and accepted, our support team will email you the return instructions and shipping label.
Please attach the provided label securely to your parcel and follow the return instructions to avoid unnecessary delays.
4. How to Request a Return
Step 1 – Contact Customer Support
Email our customer service team at info@cavendishwear.com with:
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Your order number
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The reason for your return or exchange
Step 2 – Package Your Item
Before returning the product, please make sure it is:
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Unworn, unused, and in its original condition
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Packed securely to prevent damage during transit
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Accompanied by its original tags, labels, packaging, and accessories
Step 3 – Ship Your Return
Print and attach the prepaid return label provided by our team. Send your parcel back using the instructions provided in your return approval email.
Step 4 – Return Inspection & Approval
After your returned parcel reaches us, our team will normally inspect it within 1 business day.
You will receive an email confirming whether your refund or exchange has been approved, or if further information is required.
5. Refund & Exchange Processing Times
Return Inspection
We generally complete the inspection of returned items within 1 business day after receiving the parcel.
Refund Processing
Once your return is approved, we normally initiate the refund within 24 hours using your original payment method.
Refund Completion
Refunds typically appear in your account within 7 business days, depending on your bank or payment provider. Actual timing may vary.
Exchange Processing
Approved replacement orders are usually prepared within 2–3 business days, Monday to Friday.
Exchange In transit time
After dispatch, replacement items typically take 3–4 business days to arrive within the United Kingdom.
Estimated Exchange Delivery Time
The combined processing and shipping period for replacement orders is generally 5–7 business days from the start of exchange processing.
6. Our Customer Service Commitment
Cavendish Wear believes every customer deserves a fair and dependable return experience.
Our customer service approach includes:
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Providing clear information about return and refund eligibility
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Responding to customer inquiries professionally and promptly
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Maintaining transparency about processing times and refund decisions
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Ensuring there are no undisclosed return charges
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Explaining any rejected requests and the reasons behind them
We strive to resolve return and exchange concerns efficiently while respecting customers' applicable consumer rights.
7. Restocking Fees
Cavendish Wear does not apply any restocking fees to approved returns or exchanges.
Eligible customers can return their products without additional restocking deductions.
Items that do not satisfy the applicable return requirements may be declined, subject to your statutory consumer rights.
8. Contact Us
For questions about returning an order, requesting a refund, or arranging an exchange, our customer support team is available to assist you.
Business Name: Cavendish Wear
Business Hours: Monday to Friday | 9:00 AM to 5:00 PM (GMT+00:00)
Email: info@cavendishwear.com
Phone: +44 7456 067589
Live Chat Support: Available during business hours.
Business Address: 60 Armorial Road, Coventry CV3 6GJ, United Kingdom