Privacy policy

At Cavendish Wear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it protected when you visit or shop through our website.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Payment Information

Products purchased
Order details and transaction records
Payment status
Billing information

Payments are processed through secure payment providers. We do not intentionally store complete debit or credit card details on our website systems.

Automatically Collected Information

We may also collect:

IP address
Browser and device information
Pages visited
Website activity
Cookies and shopping preferences

Customer Communications

If you contact us through email, live chat, or other support channels, we may keep records of your conversations to assist with your enquiries.

2. How We Use Your Information

We collect and use customer information for purposes such as:

Processing and confirming orders.
Arranging payments and deliveries.
Sending order confirmations and tracking updates.
Responding to customer enquiries.
Managing returns, refunds, and exchanges.
Preventing fraud and unauthorized transactions.
Improving our website and shopping experience.
Sending promotional offers where permitted or where you have given consent.
Meeting legal and regulatory requirements.

3. Legal Reasons for Processing Information

Under applicable UK data protection laws, we process personal information using appropriate legal grounds.

These may include:

Contract: To process your purchases and fulfil your orders.
Legal Obligations: To maintain required business, financial, and tax records.
Legitimate Interests: To improve our services, protect our website, prevent fraud, and manage customer relationships.
Consent: For activities such as certain marketing communications and non-essential cookies where consent is required.

4. Sharing Your Information

We do not sell or rent customers' personal information to third parties.

However, we may share necessary information with trusted service providers to operate our online store.

These may include:

Shopify: Our website uses Shopify to manage the online store, orders, checkout, and related services.

Payment Providers: Payment service providers process transactions and help maintain secure payment facilities.

Shipping Partners: Delivery companies, including Royal Mail and Evri, may receive customer names, addresses, and contact details to deliver orders.

Website Services: We may use analytics, security, and other website applications to maintain and improve our store.

Legal Authorities: Information may be shared when required by law, legal proceedings, or legitimate regulatory requests.

We only share information where reasonably necessary for the relevant purpose.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and improve your shopping experience.

Cookies may help us:

Remember shopping basket items.
Maintain website functionality.
Save customer preferences.
Understand website traffic.
Improve website performance.
Support marketing activities where enabled.

You can manage your cookie preferences through the available cookie settings on our website or your browser.

Some essential website functions may not work properly if certain cookies are disabled.

Please read our Cookies Policy for further information.

6. How We Protect Your Information

We take reasonable steps to protect customer information against unauthorized access, misuse, loss, or disclosure.

Our security measures may include:

Secure website connections.
Protected payment processing.
Restricted access to customer information.
Appropriate security and maintenance procedures.

Although we work to protect your information, no online system can guarantee complete security.

7. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes explained in this policy.

Information may be retained for:

Order and delivery records.
Customer service enquiries.
Financial and tax requirements.
Fraud prevention and security.
Legal obligations and dispute resolution.

When information is no longer required, we take appropriate steps to delete or securely dispose of it.

8. International Data Transfers

Some of our service providers, including Shopify and related third-party services, may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable UK data protection laws.

Customers may contact us for further information about relevant data protection safeguards.

9. Your Privacy Rights

Under applicable data protection laws, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete details.
Request deletion of your information where legally permitted.
Restrict certain uses of your personal data.
Object to certain types of processing.
Request transfer of eligible personal information.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.

To exercise these rights, please contact us using the details provided below.

Some rights are subject to legal conditions and exceptions.

10. Marketing Communications

We may send promotional emails or updates about our products and offers where permitted by law or where you have provided the required consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from promotional emails will not stop essential communications relating to your orders or purchases.

11. Children's Privacy

Our website is not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate authorization.

If a parent or guardian believes that a child has provided personal information to us, they may contact our customer support team so that we can review the matter.