Shipping Policy

At Cavendish Wear, we aim to provide a smooth, dependable, and transparent delivery experience for every customer. We understand that receiving your order on time matters, which is why we work to prepare and dispatch purchases promptly.

This policy outlines our delivery locations, order processing schedules, shipping costs, tracking services, and how we assist customers with delivery-related concerns.

1. Available Shipping Locations

Cavendish Wear currently delivers orders exclusively within the United Kingdom.

International shipping is not available at this time. Any future changes to our delivery coverage will be communicated through our website.

2. Order Processing & Estimated Delivery Times

We carefully review and prepare each order before handing it over to our delivery partners.

Order Processing Time

Orders are usually prepared and processed within 2–3 business days.
Processing takes place Monday to Friday, excluding UK public holidays.

Shipping In transit Time

After dispatch, parcels generally arrive within 3–4 business days.
Courier collections and deliveries generally operate on business days.

Total Estimated Delivery Time

The overall estimated delivery period is 5–7 business days from the date of purchase, provided the order is placed before the daily cut-off time on a working day.

Daily Order Cut-Off

Orders placed after 5:00 PM (GMT+00:00) will begin processing on the following business day.

Working Days

Our standard working days are Monday through Friday, excluding public holidays in the United Kingdom.

Orders submitted on weekends or public holidays will enter processing on the next available business day.

Delivery estimates may occasionally be affected by circumstances such as:

Increased order volumes during peak seasons
Unfavourable weather conditions
Courier network interruptions
National or local public holidays
Delivery restrictions in remote areas

If unexpected delays occur, we will make reasonable efforts to provide relevant updates.

3. Our Shipping Partners

To deliver orders safely and efficiently across the United Kingdom, Cavendish Wear works with established delivery providers, including:

Royal Mail
Evri

The courier selected for your order may depend on the delivery address, parcel requirements, and service availability.

4. Shipping Fees & Delivery Services

Cavendish Wear offers Free Standard Shipping on all orders delivered within the United Kingdom.

There are no additional standard shipping charges for eligible UK orders.

We currently provide standard shipping only. Express, priority, and next-day delivery services are not available.

Any applicable charges associated with your order will be clearly displayed before checkout is completed.

5. Shipment Tracking Information

Once your parcel has been dispatched, you will receive:

A shipping confirmation email
A tracking number or tracking link, where provided by the courier

If you cannot find your dispatch email, please check your spam or junk folder.

You can follow your parcel's progress using:

The tracking number supplied in your shipping confirmation, or
Your order number and registered email address through our Track Your Order page, where available.

Tracking updates may take some time to appear after the parcel has been collected.

6. Accurate Delivery Address Information

Customers should provide complete and correct delivery details at checkout to help prevent shipping problems.

Please ensure your delivery information includes:

Full Name
House or Flat Number
Street Address
Town or City
Postcode
Contact Phone Number
Email Address

Missing or incorrect details may cause delays or unsuccessful delivery attempts.

Our courier partners may contact you using the information provided if additional delivery instructions are required.

7. Delivery Problems & Assistance

Although we aim to deliver every order within the estimated timeframe, occasional issues may arise during transportation. Our customer service team is available to help resolve shipping concerns.

Delivery Delays

If your parcel has not arrived within the expected delivery period, please contact us. We will review the tracking information and, where necessary, contact the courier for further updates.

Missing or Lost Parcels

If your order is marked as delivered but cannot be found, please:

Ask household members, neighbours, or building reception staff if they accepted it.
Confirm that the delivery address is correct.
Check any designated safe place or parcel collection area.

If the package remains missing, contact our support team so we can investigate with the delivery provider and arrange an appropriate resolution.

Items Damaged During Delivery

If your parcel arrives with damaged products, please notify us promptly and provide photographs showing:

The affected item
The outer packaging
The shipping label

Our team will review the information and help arrange a suitable solution in accordance with your consumer rights and our Return & Refund Policy.

Wrong Products Delivered

If you receive an item that does not match your order, contact us with your order details. We will investigate and assist with correcting the issue.

8. Customer Delivery Responsibilities

To help make deliveries successful, customers are expected to:

Enter correct and complete shipping information at checkout.
Review tracking notifications when available.
Follow reasonable delivery or collection instructions provided by the courier.

Inaccurate customer information, missed delivery attempts, or unexpected courier disruptions may affect delivery schedules.

Cavendish Wear will make reasonable efforts to assist with these situations. Nothing in this section limits our legal responsibilities for delivering goods to customers under applicable UK consumer law.